Frequently Asked Questions
How can we help? Clear answers about getting started, designing, ordering, production and shipping with Monument Warehouse.
GETTING STARTED
Wholesale Made Simple.
Who can open a wholesale account?
We sell exclusively to funeral homes, cemeteries and monument dealers. We do not sell directly to families.
How do you verify a wholesale account?
We verify that each applicant is an established funeral home, cemetery or monument dealer operating from a legitimate business location. We may review the company’s website, business listings and other publicly available information.
How long does account approval take?
Wholesale account applications are reviewed within one business day. Approved applicants receive login instructions by email.
Is there a minimum order?
There is no minimum purchase. You may order one monument at a time. Funeral Markers include free shipping, while qualifying monument packages receive free shipping when three packages are combined into one shipment.
Can anyone see your wholesale prices?
No. Anyone can browse products and use Monu Design. Wholesale pricing is visible only to approved customers who are signed in.
DESIGNING & ORDERING
From Idea to Order.
Can anyone use Monu Design?
Yes. Anyone can use Monu Design. Funeral directors can collaborate with a family in real time, and families can also begin a design independently.
Can Monument Warehouse create the design for us?
Yes. If you prefer, send us the monument information and our team can prepare the design. Special online pricing applies only when the design and order are completed through Monu Design. If our team prepares the design, the regular Package Deals price shown in your customer account applies.
Will I receive a proof before manufacturing?
The design shown in Monu Design becomes the production layout. We do not send a separate proof for approval. Before submitting payment, the funeral home must verify all names, dates, spelling, dimensions and cemetery requirements. The family may review and approve the design before the order is placed.
What are Package Deals?
Package Deals put the monument, common services and personalization together into easy-to-sell packages—making it easier for death care professionals to sell headstones without becoming monument experts.
Why can Premium Jet Black granite cost less than Gray granite?
Premium Jet Black granite comes directly from our family quarries. By manufacturing and supplying it quarry-direct, we can offer it for less than standard Gray granite while providing richer detail and more lifelike engraving.
How can I pay for an order?
We accept major credit cards and ACH bank payments.
PRODUCTION & SHIPPING
Know What to Expect.
How long does production take?
How are orders shipped?
Products weighing up to 150 pounds ship by UPS. Heavier orders ship by LTL freight. Customer pickup is available at our Elberton, Georgia facility.
How does free shipping work?
Funeral Markers always include free shipping. Any three qualifying ESQ, Laser Specials or Quarry Direct packages can be combined into one shipment for free shipping. Funeral Markers do not count toward the three-package minimum. Within our service area—the 48 contiguous states and Washington, D.C.—no geographic exclusions or accessorial freight charges apply.
What should I do if a shipment arrives damaged?
- Inspect before signing.Inspect every monument before signing the delivery receipt.
- Photograph and report damage.Document damage thoroughly and report it through your Customer Portal immediately.
- Refuse visibly damaged monuments.Refuse the damaged shipment so we can arrange a replacement.
Report concealed damage through your Customer Portal with photographic proof within 48 hours of receiving the shipment. The 48-hour period includes weekends and holidays. We will replace damaged products reported within this period.
If concealed damage is not reported to us within 48 hours, Monument Warehouse will not be responsible for the damage or repair. The freight claim must then be filed directly with the transportation company.
Does Monument Warehouse offer installation?
Installation is available in select markets in Ohio, Indiana and Florida. Contact Customer Care to confirm availability for the project ZIP code.
SUPPORT & POLICIES
A Partner You Can Trust.
How do I get help?
Customer Care is available Monday–Friday, 7:00 AM–4:00 PM Eastern, by phone or email. New customers can also schedule a 30-minute, one-on-one walkthrough on Google Meet to see our products, design process and online ordering system.
Will Monument Warehouse contact or market to my families?
Your customer relationship is protected. Monument Warehouse is your wholesale partner. We do not market or sell directly to families introduced through our wholesale customers.
Monu Design, our family-facing design experience, does not display Monument Warehouse contact information. If a family contacts us regarding an order associated with a funeral home, cemetery or monument dealer, we direct the inquiry back to that business.
What is the cancellation and return policy?
Cancellations made within two business days of payment are subject to a 25% cancellation fee. After two business days, orders are nonrefundable.
Because monuments are customized products, we do not accept returns.
Do your monuments have a warranty?
Yes. Every Monument Warehouse product is covered by a full lifetime warranty with no exclusions. To submit a warranty claim, contact Customer Care through your Customer Portal and include the order number and photographs of the issue.
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STILL NEED HELP?
We're Here to Help You Get Started.
Contact Customer Care or schedule a walkthrough to get started.